FAQ
The website has been designed to show you prices based on where you live and what you wish to buy. Follow these instructions:
1. Place the item you wish to buy into your cart (green button with the words ADD TO CART)
2. Click the green button again PROCEED TO CHECK OUT
3. Fill in the form with your address & contact details,
4. Click the blue button CONTINUE TO SHIPPING
5. Wait for your shipping costs to appear which are based on your location and value of your purchase.
6. Pick your shipping method then proceed to PAYMENT METHOD.
If in the event no shipping option appears, please write us an email at info@rusticfurnitureoutlet.ca with your wish list. We will get back to you in less than 24 hours.
Yes we have a select quantity of items in a warehouse style showroom - Visits are by appointment
Ready to Ship or Pick Up: Items available for immediate dispatch or pickup are marked with a green "Add to Cart" button. Simply add the item to your cart and follow the checkout instructions to view shipping rates and estimated delivery times.
Out of Stock: If an item is marked as "Out of Stock," it is not available for purchase.
Pre-Order Items: Products labeled as "Pre-Order" are not currently in the warehouse but are on their way in a shipping container. These items will be shipped as soon as they arrive. Please note that no samples are available for viewing.
Last One Left: If an item states "Only 1 Left," it means it's the final piece in our inventory—don't miss out!
We strive to ship your order from our warehouse at a maximum 5 business days from order placement
Once the shipment has been picked up by the carrier please allow 24 hours for the tracker (check your junk email) to become active.
If you are in the greater Toronto or Montreal area, you can expect to be contacted about a delivery date in approximately 1-5 business days from shipment date..
For orders outside of Ontario and Quebec should be delivered in approximately 10 business days once shipped from our warehouse, but we have been known to have your order arrive faster than that!
We always look for the fastest delivery method and our goal is for you to have your order as soon as possible.
We do not take responsibility for delays due to weather, Covid-19 restrictions and individual delivery companies experience delays.
You will be contacted if we have a question on your order or if there are any delays in processing your shipment.
To keep logistics simple we only have 1 service point where all the furniture is shipped from located in Quebec.
Our address is 35 rue de l’acier, Coteau-du-lac, Quebec, J0P1B0
Check out the warehouse location page for more details.
We’re sorry, but we do not offer layaway services (storage).
To ensure smooth operations, we kindly ask that clients pick up their furniture within 48 hours of placing an order.
Our warehouse is regularly updated with new arrivals, and this helps us make space to accommodate fresh inventory.
We strive to give you the best unedited pictures taken in our manufacturing facilities or in our warehouse showing the exact colors of the furniture. Most of the products have a video link which we invite you to review at your leisure.
It is important to note that sunlight and how the light reflects off the furniture will impact color.
All the pieces of furniture from the same collection match thus will look beautiful in your home when placed in the same room.
We are always happy to provide more details on features which you would like to see so, please do not hesitate to contact us
We’re sorry you dropped by and found the warehouse closed. At this time, our warehouse is open to the public by appointment. We sometimes have open to the public days - please look at our social media pages for updates as well as google.
This system allows us to keep our costs low, so we can pass the savings directly to you, our valued client
- Clients can come and see certain pieces in the showroom of each collection prior to purchase.
- Client can leave with the purchase the same day
- Visits to the warehouse are strictly by appointment during the week - please use the booking calendar to request an appointment.
No, all purchases are subject to taxes, regardless of the payment method.We issue invoices for every transaction, whether completed online through our website or in person at the warehouse.
This ensures compliance with tax regulations and provides you with a clear record of your purchase
We charge provincial taxes on all items when shipped to their destination province. Please refer to our terms on the taxes applied to each province in Canada.
No, we do not manufacture the furniture ourselves.
We specialize in sourcing high-quality, unique furniture pieces from trusted manufacturers in India. By curating a diverse selection from skilled artisans and established suppliers, we bring you distinctive designs and exceptional craftsmanship that set your space apart.
Yes you can come to the warehouse and buy furniture to leave home with it the same day.
We accept Cash, Debit Interact transfers and credit cards (5% fee will be incured).
Furniture is not manufactured in our warehouse. All the items shown on the website are the dimensions and colors available.
Yes, but certain conditions apply.
If you wish to return a delivered item, please contact us at 1-800-764-7808 within 48 hours of receiving it to receive return instructions.
Condition: Items must be in their original purchase condition and packaging to qualify for a refund.
Restocking Fee: A 20% restocking fee will be deducted from your refund.
Shipping Costs: If your original shipment was shipped for free, the actual shipping cost will be deducted from your refund. This cost will be disclosed to you in full.
Important: Please repackage items carefully. You are responsible for any damage that occurs during return shipping, as well as the cost of return shipping.
Our prices are carefully set to provide fair value for the quality of our furniture, so we don’t negotiate on pricing.
We believe in offering consistent, transparent pricing to all our customers.
We strive to ship or have your order ready for pick up within 5 business days from order placement.
Once the shipment has been picked up by the carrier please allow 24 hours for the tracker (check your junk email) to become active.
If you are in the greater Toronto or Montreal area, you can expect to be contacted about a delivery date in approximately 1-5 business days from shipment date.
For orders outside of Ontario and Quebec should be delivered in approximately 10 business days once shipped from our warehouse, but we have been known to have your order arrive faster than that!
Our terms, conditions and privacy policy can be found here